At Fluffy Fusion, we want you and your pet to be completely satisfied with your purchase. If, for any reason, you are not, we offer a straightforward refund and exchange policy to ensure a hassle-free shopping experience.
1. Returns
If you're unsatisfied with your purchase, you can return the item within 30 days of receipt. The product must be unused, in its original packaging, and in the same condition as when you received it.
2. Exchanges
If you'd like to exchange a product for a different size or color, please contact us at info@fluffyfusion.com within 30 days. We'll guide you through the exchange process and ensure you get the right product for your pet.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
4. Shipping Costs
Customers are responsible for covering the shipping costs for returns or exchanges unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returned items.